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Communication

Slack

Where work happens.

by Salesforce

3.7/ 5

7 ratings · 7 written reviews

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About Slack

Slack brings team communication and collaboration into one place so teams can be more productive, no matter where they're working.

Written reviews

7 of 7 ratings include a written review

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  • A
    Anya Petrov
    1/25/2026

    Works, but the learning curve is steep

    Onboarding took longer than we expected and documentation is thin on advanced configuration. Once you're past the learning curve it's genuinely useful, but getting there isn't fun.

  • A
    Alex Thompson
    12/10/2025

    Mixed feelings after six months

    Mixed experience. The mobile app is noticeably behind the web version, and support response times have been inconsistent. When it works, it works well — but it doesn't always.

  • P
    Priya Patel
    10/2/2025

    Helpful, but support is hit or miss

    Fine for the basics, but we hit limits faster than expected. Integrations covered most of our stack but not all of it, and a few quirks in the UI still trip up new users months in.

  • G
    Grace Nakamura
    4/8/2025

    Reliable workhorse

    Cross-team adoption was easier than expected because the UI is clean and the defaults are sensible. AI features actually feel useful rather than gimmicky. It quietly does its job and gets out of the way — exactly what you want.

  • E
    Ethan Müller
    3/16/2025

    Recommend with caveats

    Support has been responsive every time we've opened a ticket, and the product itself is well thought through. Documentation is good for basics but thin on advanced configuration — we figured most things out by trial and error.

  • R
    Ravi Kumar
    3/1/2025

    Solid choice for most teams

    Overall a really strong product. Templates and starter content saved us weeks of setup, and the core workflow is excellent. The only thing holding back a perfect score is that a few advanced features are gated behind the higher tiers.

  • R
    Ruby Anderson
    12/22/2024

    Excellent value if you can live with the limits

    Support has been responsive every time we've opened a ticket, and the product itself is well thought through. Documentation is good for basics but thin on advanced configuration — we figured most things out by trial and error.